How to Claim the Enzymedica 45-Day Satisfaction Guarantee
To submit a guarantee request, please complete the form below to initiate your request.
Please have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, photos of the product or packaging, or other information needed to review your request.
Please do not discard your product, packaging, or receipt while your request is being reviewed. These items may be required to complete your request.
Our 45-Day Satisfaction Guarantee applies to qualifying purchases made from Enzymedica.com or an authorized seller in the United States. Requests must be submitted within 45 days of the original purchase date.
After your request is submitted, our Customer Service team will review the information provided and contact you with next steps. If a return is required, please wait for return instructions before shipping your product.
If a Return Is Requested
In some cases, Enzymedica may ask that the product or unused portion be returned for further review. Please do not send a product back unless instructed to do so by our Customer Service team.
If a return is approved, our team will send you information to facilitate the return.
Return shipping costs are the responsibility of the customer unless otherwise communicated by Enzymedica.
Once your request has been reviewed and any required return has been received, Enzymedica will process an approved refund. In some cases, a refund may be issued without requiring the product to be returned.
To submit a Guarantee request, please contact Enzymedica’s customer care department at: 888-918-1118 and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist Enzymedica in processing your request.
Enzymedica reserves the right to request that you return the product or unused portion of the product to Enzymedica at your expense. You are encouraged to use a traceable method for shipping, such as UPS or
Fedex. If requested, product returns should be shipped to:
Enzymedica, Inc.,
Attn: Returns Dept.,
771 Commerce Dr.,
Venice, FL 34292.
You must submit your Guarantee request within 45 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Guarantee Guidelines
Enzymedica reserves the right to verify information, require valid proof of purchase, request photos, or request the return of a product when reviewing a guarantee request.
The 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites, unless otherwise prohibited by law.
Refunds are limited to the original purchase price of the qualifying product and exclude applicable shipping and handling charges.
Enzymedica reserves the right to deny guarantee requests in cases of suspected fraud or where Enzymedica determines that the purchaser has abused the Enzymedica 45-Day Satisfaction Guarantee.
If you have questions about your request or whether a seller is an authorized seller of Enzymedica products, please contact us at request@enzymedica.com or 888-918-1118.
